CUSTOMER SUPPORT DESK
Technical Support Service department helps the livelihood of a service, product or application for an end-user of the same. These are similart to helpdesks which solve queries of the users through emails, voice chat and web. Apart from a helpdesk you may also address them as Customer Interaction Center, IT Response Center, Resource Center, IT Solutions Center and Contact Center that thoroughly lever the entire gamut of Technical Support Services
Some of our support services offered to our clients.
• L1 - L5 Technical support services for softwares, hardwares and products.
• Remote monitoring Services.
• Configuration and new establishments.
• Technical Trouble Ticket Management.
• Add on Sales and support.
• Up Selling.
Our Advantages
• Uninterrupted 24x7 support
• Unique methodology to execute projects
• Train the Trainer model
• Continuous process improvement
• Scalability in short time
• Highly talented work force
2345Clients
123Complete Projects
5740Happy Customers
250Employees
TESTIMONIALS
The best way to get to know about the quality of our services is to hear it from those whom we already work with.
Take a look at client and employee testimonials.
“I'm so lucky to have such a great team to partner with – cheers!”
We are happy that the quality of work and attention to detail was quite impressive. The RHD Limited (BPO Unit) team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service.
Michael SmartIT Project Manager
I personally was very impressed on how quick they took over our entire documentation - both Import and Export. It has been flawless, the speed is amazing.
Alexander BrownRepairing Manager
We chose RHD Limited (BPO Unit) because of their deep understanding of the logistics industry, strong customer care capabilities, insightful customer analytics and their strong infrastructure for round-the-clock delivery.
Barbara McdoeMedical Marketing Manager
We are dedicated towards providing our customers a credible and responsible customer services center. Revamping the customer service builds on our company's philosophy of consistently improving the quality and reliability of our operations. We chose RHD Limited (BPO Unit) and we are extremely happy with them.
Ani McdoeAccount Head
Partnering with RHD Limited (BPO Unit) has provided an efficient, flexible, cost-effective solution to meet our outsourcing needs. Their contribution to the Operations has proved invaluable and they have clearly demonstrated their commitment to reliability and quality in providing outsource solutions.
BarneyMarketing Manager
The operations floor has a capacity of 500 seats on cube predictive dialer with blended solutions, operating in three shifts with 24x7 support system.
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